Return & Refund Policy

Start here

Before doing anything, email support@zamriz.com with your order number. Our products ship directly from international fulfillment partners, so most issues are resolved quickly without you needing to send anything back. Please don't ship an item back before contacting us.

Damaged, defective, wrong, or not delivered

If your item arrives damaged or faulty, is the wrong product, or doesn't arrive at all, contact us within 14 days of delivery (or of the expected delivery date) with a photo or brief description. We'll arrange a free replacement or a full refund — in most cases you won't need to return anything.

Changed your mind?

Because items ship from overseas fulfillment centers, we're unable to accept traditional change-of-mind returns to a local address. If you reach out within 14 days of delivery we'll still do our best to help — often a store credit or partial refund, depending on the item. You can cancel any order for a full refund before it ships (usually within 12 hours of ordering).

EU & UK: your 14-day right to cancel

If you are shopping from the EU or the UK, you have a legal right to cancel this purchase within 14 days of receiving it, for any reason, without giving one. Tell us within that window at support@zamriz.com and we will confirm what to do next — a clear statement is enough, and you may use the model withdrawal form if you prefer.

We refund the price you paid plus the standard outbound delivery charge, within 14 days of receiving the goods back or of your proof of return, whichever comes first. Refunds go to the payment method you used.

You pay the cost of returning the goods. Our stock ships from international fulfilment centres, so return postage is usually EUR 15–30 and can exceed the value of the item. We will always tell you the return address and the likely cost before you send anything, and in many cases we can settle a problem without a return at all — ask us first.

The right to cancel does not apply to sealed personal-care items or pierced jewellery once unsealed, or to goods made to your specification.

None of this affects your separate rights if an item arrives damaged, faulty, or is not what you ordered — those are covered above, and we pay for those returns.

Refund timing

Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to display it.

Items we can't refund

For hygiene and safety reasons, personal-care items and pierced jewelry can't be refunded unless they arrived damaged or defective.

Contact

ZAMRIZ LLC — support@zamriz.com · +1 (716) 214-0993.